ChannelUnity has 10 years of experience in marketplace sales. We started life as a Magento solution provider and quickly spotted the opportunity for merchants to sell on Amazon and eBay. Over the years we’ve added many more integrations with marketplaces, E-commerce platforms, EPOS systems and ERP platforms. Each day we process tens of thousands of orders for several hundred customers.
From our hub based in Manchester, England we service customers around the globe. Our team is passionate about customer service, providing dedicated support to all our customers to maximise sales.
A managed implementation service to get integrations running
A proactive support service to keep orders flowing
Consultancy services to optimise your marketplace presence.
If you choose ChannelUnity, you’re in good company with some of the leading names in global ecommerce.
Change to ChannelUnity's SaaS platform allows retailers and brands to operate at scale on global online marketplaces like Amazon, Ebay, Etsy and others. We have out-of-the-box integrations with all the popular ecommerce platforms; and several back-office ERP/order management solutions, plus flexible APIs for other systems. Our SaaS platform offers unparalleled uptime and reliability.
Our help desk aims to deal with every customer issue and question within an hour. We provide options for ticket-based support, phone support and a comprehensive knowledge base. You can choose to have our support team automatically notified of certain types of problems, creating support tickets automatically. If you have a problem, our team is on it before you even realise.
If we don’t have the features you need, we’re always willing to extend the capabilities of our platform. We run a single code base across all our users and work on the basis that if a feature is good for one customer it might be useful to someone else.
We also publish an API that allows access to our integration capabilities for external platform developers and customers with in-house technical skills.
With the marketplace expertise we’ve built up through working with customers for over a decade, it seemed unfair to keep our know-how to ourselves. We offer a range of consulting packages to review and optimise marketplace sales activities, advise on best practice, and implement new initiatives. We can work on a knowledge transfer basis where we show you how, or a retainer basis where we take ongoing responsibility for your success.
We're the partner that ambitious retailers grow with. Contact us today to discuss your journey for tomorrow.
Get StartedNecessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.