Company

Background

ChannelUnity has 10 years of experience in marketplace sales. We started life as a Magento solution provider and quickly spotted the opportunity for merchants to sell on Amazon and eBay. Over the years we’ve added many more integrations with marketplaces, E-commerce platforms, EPOS systems and ERP platforms. Each day we process tens of thousands of orders for several hundred customers.

From our hub based in Manchester, England we service customers around the globe. Our team is passionate about customer service, providing dedicated support to all our customers to maximise sales.

A managed implementation service to get integrations running
A proactive support service to keep orders flowing
Consultancy services to optimise your marketplace presence.

If you choose ChannelUnity, you’re in good company with some of the leading names in global ecommerce.

Platform

Change to ChannelUnity's SaaS platform allows retailers and brands to operate at scale on global online marketplaces like Amazon, Ebay, Etsy and others. We have out-of-the-box integrations with all the popular ecommerce platforms; and several back-office ERP/order management solutions, plus flexible APIs for other systems. Our SaaS platform offers unparalleled uptime and reliability.

Support

Our help desk aims to deal with every customer issue and question within an hour. We provide options for ticket-based support, phone support and a comprehensive knowledge base. You can choose to have our support team automatically notified of certain types of problems, creating support tickets automatically. If you have a problem, our team is on it before you even realise.

Development

If we don’t have the features you need, we’re always willing to extend the capabilities of our platform. We run a single code base across all our users and work on the basis that if a feature is good for one customer it might be useful to someone else.

We also publish an API that allows access to our integration capabilities for external platform developers and customers with in-house technical skills.

Consulting

With the marketplace expertise we’ve built up through working with customers for over a decade, it seemed unfair to keep our know-how to ourselves. We offer a range of consulting packages to review and optimise marketplace sales activities, advise on best practice, and implement new initiatives. We can work on a knowledge transfer basis where we show you how, or a retainer basis where we take ongoing responsibility for your success.