Legends on Support

"I have a great relationship with each member of the ChannelUnity team, I get amazing proactive support and I'm 100% confident that my sales are the priority"

Why Legends on Support.........?

Why would you accept anything less.......

In 2009, long before the #LegendsonSupport had been formed, ChannelUnity launched a Marketplace Management Service. We believed that integrating with multiple carts and online marketplaces was purely a technical challenge. We believed that retailers and agencies would relish getting to grips with the intricacies and quirks of marketplace selling, largely supporting themselves. If you already have some experience with marketplace selling, you'll appreciate just how silly that sounds now. Providing thousands of ChannelUnity customers with our Marketplace Management Service over seven years has forged the Legends of Support into Marketplace Sales Experts and has dictated our process for working in partnership with you to fulfil your marketplace selling potential.

Our 7 day a week, UK based support is class leading because it’s provided by a focussed team of ecommerce and marketplace experts who are as passionate about your success and sales growth as you are. Our Monday-Friday support hours are 10am-8pm UK time (weekends 10am-6pm), catering for the vast majority of UK and USA based merchants. Our average ticket response time is consistently less than an hour and we guarantee that you’ll never receive a frustrating response requesting information we should have already, solely to keep ticket stats looking healthy. Customers who choose to take LiveChat Support benefit from immediate access and telephone calls on request and this is provided to all Trial Customers free of charge to help them to set up and start selling as quickly as possible.

Whether you are finding your feet with marketplace selling for the first time, or are a seasoned veteran with many years’ experience, you will receive the same high level of superstar support from our Legends on Support. The ChannelUnity Support Team are here with a sole purpose of working side by side with you in partnership to grow your business across marketplaces.



Ben Taylor - Senior Support

"I love working with our partners - giving them the benefit of my own marketplace sales experience, sharing best practice techniques used by other partners and being a key part of their increasing marketplace sales from month to month"

Rob Morris - Senior Support

"I get a real kick out of working with Amazon re-pricing algorithms, finding the best ways to win the buy box for our customers whilst maintaining the maximum profit margin. Helping a customer set up when they’ve not sold on marketplaces before and being a part of rapid short term growth gives me a real buzz."

Mike Howard - Senior Support Team Leader

"I’m constantly finding new ways to get customers started with marketplace selling with the least amount of hassle. Now matter how unique the circumstance, I’m always confident a solution can be found. It's really rewarding to see a merchant who I helped setup have their sales start sky rocketing."

Phil Cheung - Senior Support

"It's the more complex customers that get me really excited about getting up for work - juggling multiple marketplace accounts for the same seller whilst avoiding direct competition between the two brands, it's cutting edge ecommerce and I love it."